Customers must give a minimum of 12 hours notice to change or cancel an appointment. After this time the full amount will be charged
In the case of cancellation, used sessions are charged at the single session rate. Unused package sessions expire 12 months from package purchase date.
Every customer is given a mask on their first session to take home with them and bring back for subsequent sessions.
If a customer forgets their mask, there will be a £5 charge for a new mask.